Terms & Conditions

Thank you for viewing the terms and conditions for Asta Free From Foods t/a BRUK  (Pegler & Henchenski)  International Ltd. Please read these terms and conditions before ordering any of our products and if you have any queries regarding these terms and conditions we would be delighted to help via email at LeonardPegler@brukinternational.com.
By making a purchase from www.astafreefrom.com you are agreeing to be bound by these terms and conditions. 

Advertised Prices

For complete customer satisfaction, all prices advertised on our website are packaging and VAT included (if applicable) and will display an added surcharge on checkout for a signed-for delivery cost to the destination you choose.
Please note some products are not available for delivery outside of the European Union due to the length of time they may be stored without becoming unfit for consumption, customs, and excise restrictions.

Ordering and Payment

A minimum purchase order of £25 for products can be placed on our website.  If a purchaser fails to meet these rules, an error message appears at the top of the checkout page, and you must resolve the error before the purchase can be completed.
We accept payment via most credit and debit cards directly through Stripe. Payments can also be taken on the website using PayPal,  Alipay,  and other supported payment methods.
Please note until payment has cleared, no orders will be dispatched.
We take your security very seriously and all card details taken on the website are submitted to Stripe directly via their secure server. We do not have access to your card details for payments taken on the website.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
All orders are subject to our acceptance and the contract is deemed as formed once we have sent you an email confirming dispatch.  If we cannot dispatch your order for any reason we will let you know as soon as possible and a full refund will be provided. 

Delivery

All our UK, EU and International deliveries to the destination you choose are VAT included (if applicable) and charged on checkout for a signed-for delivery cost, with online confirmation of delivery provided. All deliveries are made by
the UK’s most trusted letters and parcels delivery partners worldwide.. (This does not include delivery to British Forces Post Office (BFPO), please see the section below on BFPO deliveries)
We aim to dispatch all orders within five working days of receiving payment.

UK Mainland

All advertised prices are shown as default to include standard delivery to mainland UK. As a guideline, your order should be delivered within 4 working days using standard delivery.
Next day delivery is also available for most mainland UK addresses. Orders received by 12pm (GMT) Monday to Thursday can be dispatched for next day delivery subject to a surcharge.
On orders received by 12pm (GMT) on a Friday the goods will be dispatched for delivery the following Monday to most mainland UK addresses subject to a surcharge.

UK Highlands & Islands

When ordering products delivery to the following locations please select delivery to UK Highlands & Islands on the delivery country link page;
Scottish Highlands postcodes – AB31 to AB38, AB41 to AB45, AB51 to AB56, FK19 to FK21, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, HS1 to HS9, KA27, KA28, KW1 to KW3, KW5 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49, PH50, ZE1 to ZE3
Western Isles
Orkney & Shetland
Scilly Isles
Isle of Man
Please note there is no next day service available for these locations and the guide delivery timescales are 3 – 6 working days.

European & Overseas delivery

We deliver our products to the majority of Europe and a number of worldwide destinations.

Customs duties

Orders available for delivery outside of the EU are deemed to be acceptable to the majority of customs and excise bodies around the world however customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.
Customs authorities may request personal information from the recipient of the order if they choose to inspect your parcel and failure to provide this information to Customs will result in the parcel being returned to us. In this instance, we are unable to refund the cost of postage and packaging. Please note that for all orders being delivered outside the EU you or the recipient are considered to be the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries may be subject to opening and inspection by customs authorities. Where your goods have been selected for inspection by Customs & Excise we cannot guarantee that your goods will arrive in the same condition as they were when dispatched.

Remote area surcharges

In some remote parts of the world, there may be an extra cost for delivery which we are unable to quantify on our website. Areas include the Australian interior, parts of the Russian Federation, China and South America and other remote areas. Remote area charges are usually no more than £10 on top of the advertised delivered price, however, we will contact the customer prior to dispatch to confirm whether this additional fee is acceptable. If you are aware your intended delivery location is usually classed as a remote area by couriers please contact us for an accurate delivered order price.
Please note for some remote delivery destinations your order may be delivered by our courier to the nearest town’s Post Office, where the local postal service will either deliver the hamper or store it available for collection. This is because the local postal service knows the area and address details and is often the case for remote areas outside the cities in Australia and New Zealand.

BFPO deliveries

We are able to deliver to BFPO addresses, however, please note orders sent to Operation Telic and Herrick have a 2Kg limit, therefore please contact us for information on suitable products. Delivery to BFPO addresses can incur delays by the armed forces prioritising essential supplies beyond our control.
Once your order has been delivered by us to the BFPO central clearing office you will receive an email confirming that your order is on its way. Unfortunately, after this point, there is no further tracking available and we are unable to confirm receipt of your item.
Delivery to H.M. military bases in the UK and overseas is made via BFPO central clearing and we have no control over the delivery time and therefore we cannot be held liable for any loss caused by late or delayed delivery by the BFPO. However, as a guide delivery to all BFPO Static Locations takes between 4 to 8 working days.
We will ensure your order is delivered swiftly to the BFPO central clearing however we cannot guarantee delivery times or the consequent expiry of food or drink items due to delayed delivery and we cannot be held liable for any loss caused by late or delayed delivery.
We are not liable for any damage to your order or its content or losses arising as a result of such damage once the order has been sent by us. We will not be held liable for any loss caused to you by late delivery or damage to the products. In the event, your order does not arrive when expected or if it has arrived damaged please contact us as soon as possible and we will investigate with the BFPO. It is also worth noting that before ordering you should consider the suitability of items that you choose to send to BFPO addresses, for example, chocolate to hot destinations or alcohol to countries where it is prohibited.

PO Box Deliveries

We are unable to deliver to PO boxes.

Weekend and Bank Holidays

Our standard delivery and next day delivery services do not include delivery on Saturdays, Sundays or bank holidays. If you require Saturday delivery to a mainland UK address please contact us via email at LeonardPegler@brukinternational.com

Food and drink shelf life

In respect of all food and drink items, we guarantee a minimum shelf life of 3 days from the online confirmation of delivery date.

Product listings and item substitution

We aim to keep our website as up to date as possible, but we reserve the right to make changes to descriptions,   contents,   prices, delivery methods, and available products at any time.
All our products are fully itemised and fairly described,  however, in the event of supply complications we reserve the right to substitute any items with replacements of equal or higher value that may or may not be listed in the contents section of the product descriptions.

VAT

All prices include VAT charged at the rates prevailing.

Copyright

All text, copy, graphics, logos, trading names, photographs, and images presented on this website are the wholly-owned property of Asta Free From Foods and  BRUK (Pegler & Henchenski) International Ltd.  Any parties found to be using or copying any element of this website,  or product descriptions will be deemed to be infringing our copyright.

Links

Our website provides several links to other websites that we think may be of use to you. We are not responsible for the products or services provided by these websites (this does not affect your statutory rights against that third party).

Complaints

In the unfortunate event you are not happy with one of our products please submit your complaint in writing to us at LeonardPegler@brukinternational.com. We will respond to you within  2 working days. We are not liable for third-party product issues that are deemed to be beyond our control.

Tracking and signature

All our products are delivered up to 2 kg maximum weight limit by Royal Mail and up to 30 kg maximum weight limit by Parcelforce Worldwide and require a signature upon delivery. 
If the recipient is not there to receive their parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the courier does not receive a response to the card they will return the parcel to us after 4 – 5 working days.
The courier is only responsible for delivering to the address that you have provided (or an immediate neighbor if nobody is at home).  Where the courier has delivered the parcel to the address you provided we cannot accept responsibility if the intended recipient has moved or lives elsewhere and the actual receiver refuses or fails to return the product.

Redirection of goods

Additional charges will be made for the redirection or redelivery of goods due to an address or postcode error.

Cancellation and returns

We are pleased to provide a seven-day cooling-off period from the date of delivery. This means that we will refund the total cost of the product to you in full if you choose to cancel your order for any reason provided you comply with the terms as follow;
  1. You inform us of your cancellation in writing by email to LeonardPegler@brukinternational.com within  7  working days of delivery
  2. The goods remain unused and component parts are unopened
  3. You or the recipient retain and take reasonable  care  of  the  goods and package the goods to be returned securely
  4. You are responsible for returning the goods to us at your own cost
  5. Refunds will be issued upon safe receipt of the item.  Refunds are usually made to the card used to pay for the purchase.
    Damaged products
    If you or your recipient has received a damaged or defective product or if we have made a mistake with your order the following terms apply;
        1. You notify us within 48 hours of receipt via email on LeonardPegler@brukinternational.com
        2. When damage occurs during delivery we require photographic evidence from you to demonstrate such. If we are satisfied the product was damaged during transit, we will refund the price of the product in full.
        3. If required, we will refund the cost of the damaged items in full or we will replace them, prior to our confirmation of their return by postage.
      Damaged products returns/refunds exceptions
      On all deliveries sent to countries outside the EU, we cannot provide a refund or provide a replacement product where damage or loss of items has been caused by customs authorities or their agents.
      Delays in delivery
      We are not responsible for late delivery of any products due to;
          1. Incomplete or incorrect delivery addresses
          2. Adverse weather conditions
          3. Any other causes beyond our reasonable control such as delays in customs.

            Law

            These terms and conditions do not affect your Statutory Rights.
            These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of  England.

            Company information

            Asta Free From Foods is an eCommerce Online Shop and trading name of BRUK (Pegler & Henchenski) International Limited,  which is an eBusiness, whose registered office is:   27  Old  Gloucester  Street, London, WC1N 3AX, United Kingdom. The company registration  No is 09038386 and the VAT  registration No is 279006002.